12
Across three user groups
Clearer paths.
Fewer dead ends.
This month we focused on helping first-time visitors find the information they need. Here’s what changed, what we learned, and what comes next.
9 / 12
In the latest prototype round
3
To resolve in the next cycle
What we learned
People found task-based labels easier to navigate than internal department names. The new overview helped them choose a starting point.
The next opportunity is a clearer handoff from finding information to taking action.
Changes delivered
- Reorganized the main navigation
- Added a concise service overview
- Tested the revised first-use flow
- Documented unresolved questions
Next month
01 · RefineTest the remaining unclear labels.
02 · ValidateReview the flow with a wider audience.
03 · PrepareAgree the rollout and measurement plan.